Browser issues - a quick guide




Recently a few of our customers users who use Microsoft Edge have been unable to complete orders via our shop - In order to solve this issue, please enter the site through the most updated version of Microsoft Edge. Alternatively, you can use Safari or Chrome browsers.


We have compiled a list of useful tips to try if you are ever experiencing issues with your browser.


• List of supported browsers with our site - Supported Browsers


• How to clear the browser cache - Clearing the Cache


• Incognito Mode - Opening the browser in incognito mode


Temporarily Disable Antivirus software

Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.


How to Disable Add-ons and Extensions


To disable your Google Chrome extensions:

  1. Open Google Chrome.

  2. Click the More icon .

  3. Select More tools and click Extensions.

  4. Deselect the Enabled checkbox.

To disable your Firefox extensions:

  1. Open Firefox.

  2. Click the Menu icon .

  3. Select Add-ons.

  4. Select the Extensions or Appearance panel.

  5. Select an add-on and click Disable.

  6. Click Restart now (your tabs will be saved and restored after the restart).

To disable your Internet Explorer extensions:

  1. Open Internet Explorer.

  2. Click the Tools icon.

  3. Select Manage add-ons.

  4. Under Show, select All add-ons.

  5. Select an add-on.

  6. Click Disable and then Close.

To disable your Edge extensions:

  1. Open Edge.

  2. Click the More icon.

  3. Select Extensions.

  4. Right-click an extension and select Turn Off.

To disable your Safari extensions:

  1. Open Safari.

  2. Click the Safari menu and select Preferences.

  3. Click Extensions.

  4. Select an extension and deselect the Enable checkbox.